Safety
Report fraud
A payment you did not make, a lost card, a call that did not feel right. Fraud line day and night.
01About this service
About this service
A payment you did not make, a card that went missing, a call or a message that did not feel right: tell the Bank’s fraud team.
Money at risk? Call the fraud line first, day or night, at 1-800-555-0126: your card is locked during the call.
Who it’s for
- Customers of the Bank of Leonida
- Anyone contacted by someone pretending to be the Bank
02How it works
3 steps, start to finish.
Step 1: Lock your card
Call the fraud line. A new card is ready at your branch the next working day.
Step 2: Report it
Online or at a branch: what happened, when, how much.
Step 3: The fraud team reviews it
It writes to you within one working day, and reviews a refund within ten.
03What to prepare
Have these ready.
- The number or account that contacted you
- The date, and the amount if money left your account
Ways to do it
- By phone
Fraud line, 1-800-555-0126, day and night.
- Online
Report it online at any hour.
- In person
At any of our six branches, weekdays from 9 a.m. to 5 p.m., Saturdays from 9 a.m. to noon in Downtown Vice City and Ocean Beach.
Your request goes straight to the team in charge. Keep your reference number: it is your proof of filing.
04Questions
Frequently asked questions
05Run by
Who runs this service
Questions about your case? Bank of Leonida can help.
Branches open weekdays from 9 a.m. to 5 p.m.; Downtown Vice City and Ocean Beach also on Saturday mornings.
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