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Report a problem (311)
Potholes, dark streetlights, missing signs, flooded streets, graffiti and illegal dumping: tell the county and a crew is sent.
01About this service
About this service
Vice-Dale 311 takes reports of everyday problems on county roads and in public spaces: a pothole, a streetlight out, a stop sign knocked down, a street that floods at every high tide, graffiti or a pile of dumped mattresses.
Each report goes to the crew in charge, Public Works or Solid Waste, with a reference number. For anything that puts someone in danger, call 911.
Who it’s for
- Residents and businesses of Vice-Dale County
- Drivers, cyclists and walkers who spot a hazard on a county road
02How it works
3 steps, start to finish.
Step 1: Report it
Fill in the online form: what, where and when you noticed it. Photos cannot be attached, so describe it well.
Step 2: Sent to a crew
County staff send your report to Public Works or Solid Waste within one business day.
Step 3: Fixed in turn
Hazards on the road come first. Potholes are usually patched within five business days, streetlights within ten. We write to you when the work is done.
03What to prepare
Have these ready.
- The exact place: an address, a corner or the nearest landmark
- A clear description: the size, how long it has been there
- An email address, for news of the repair
Ways to do it
- Online
Report it online, any time of day or night.
- By phone
The county information line, Monday to Friday, 8 a.m. to 6 p.m.
- In person
At any county office.
Your request goes straight to the team in charge. Keep your reference number: it is your proof of filing.
04Questions
Frequently asked questions
05Run by
Who runs this service
Questions about your case? Vice-Dale County can help.
County offices open Monday to Friday, 8 a.m. to 5 p.m.; the Ocean Beach Branch also opens on Saturday.
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