Get it right the first time.

Most visits fail for one reason: a missing paper. Bring originals, not photocopies, and check the list before you leave home.

• Proof of who you are: a passport, a birth certificate or your current Leonida license.
• Two proofs of your home address in Leonida, less than 60 days old: a lease, a utility bill, a school or employer letter.
• If your name changed: the marriage certificate or the court order that changed it.
• For a road test: a car in good order, with its registration and insurance card on board.
• Your reference number, if you applied online first.

Seven offices take appointments, from Key Lento to Kalaga Springs. Book a half day online and your slot is held as soon as you confirm. Road tests are by appointment only.

Walk-ins are welcome, but appointments go first. The quietest times are weekday mornings before 10 a.m. and the middle of the week. Arrive ten minutes early: after fifteen minutes late, the slot goes to the next person in line.

A REAL ID is a driver license or a State ID card with a gold star in the top corner. You need one, or a passport, to board a flight to Liberty City or to enter a federal building.

It costs the same as a standard card. The first one needs a visit with your original documents: choose REAL ID when you book, and the clerk checks everything at the counter.

A first license starts with the driving theory test: ten questions on the rules of the road, eight right answers to pass. Take it signed in to My Leonida. If you miss it, you can try again after ten minutes.

Once you pass, the license application opens. Choose your card, tell us who you are and pick an office. The DMV team confirms your visit, and the fee shown on the summary is paid at the counter that day.

When your license is approved, it appears in your My Leonida wallet with a QR code. An officer can scan it to check that it is valid.

Apply for a replacement: in the license application, choose “A replacement (lost or damaged)”. Your old card stops being valid when the new one is printed.

If it was stolen, report the theft to the police first, and keep the report number. In the meantime, the card in your My Leonida wallet still shows that your license is valid.

Moving violations add points to your driving record. Twelve points in twelve months suspend your driving privileges until enough points expire. Your State ID card is never suspended.

You can see your points, your tickets and your exams in My Leonida, and contest a ticket from there.

• DMV help line: (800) 555-0145, Monday to Friday, 8 a.m. to 6 p.m.
• Email: [email protected]. We answer within two business days.
• By mail: DMV Central Office, 2900 Causeway Drive, Leonida City, LD 32304.

The DMV never asks for a password, a card number or a payment by phone, text or email. If someone does, hang up: it is a scam.